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What is an “On-Line Repair Status”?
ORS is a web-based repair management application. It enables the customer to view the repair status of their vehicle online, 24 hours a day. It empowers the customer with a dynamic real time application to track the progress of repairs to their vehicles.It's also a unique customer service tool. Additionally, it's a powerful marketing and advertising tool that can be used in your local marketing efforts. |
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On-line Repair Status is web based
Nothing to install, nothing to configure. Any computer anywhere in the world will do. Just click and go! |
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Easy to use
Anyone can use the on-line repair status. Once you sign up, your account will be activated within minutes. |
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Informative and simple-to-view updates
Most customers prefer to keep the actual repair process in the hands of professionals like you. However, surveys show that the customers also want attention when they want it, where they want it. Repair status updates are short and to the point, while providing all the information needed by the customer. |
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Never stop marketing your business
The customer can be your best marketing agent! Like all people, your customers share new experiences, news, new gadgets and “cool technology”. On-line Repair Status updates can be viewed using virtually any internet enabled mobile phone, an office computer or around friends, co-workers, meetings, coffee shops, gatherings etc. All updates to the customer are branded with your company logo and name. |
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Enhances CSI scores
Insurance companies are constantly setting new, higher CSI standards. On-Line repair status is a tool that will help you meet them. |
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Automate the process of customer updates
As the ORS is based on your shop’s daily production schedule; the repair status updates are always matched with the actual timeline of the repair process. |
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Reduce time and effort calling customers
Dramatically reduce the "phone" time so you and your management staff can stay on track. Instead, dedicate your time and efforts supervising the repair process of in-progress repairs, effectively delivering more finished jobs to your customers. |
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Reduce un-necessary incoming calls and inquiries
Enjoy the benefits of a calm, relaxed and well informed customer. |
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If you operate a repair shop and like this concept, then sign-up, it’s fast, secure and easy!
For more information, email the sales department or call 604-839-3431. |
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